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Returns


If your product is defective, immediately let our staff know by email to support@mayaruth.com or live chat or call toll free number 1-833 680 6688, and we'll send you a replacement.


In case to return, here is our address: 1111 Davis Dr ,Suite #413-23,Newmarket, ON L3Y 9E5 Canada


We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.

Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly.

 

Refunds


We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back and we'll promptly refund your money.

 

Cancellations


If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

 

Shipping Costs


It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).

 

On Sale Items


Sadly, we do not offer refunds on sale items. Only regularly priced items are refundable.

Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.

 

Shipping Delivery


Once our team processes your order within 1-2 business days, expect to get it within 7-15 business days, after purchase, depending on customs clearance. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.